Terms & Conditions

Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) – Repair Terms of Service

1. Terms of Service
   • These Terms of Service apply each time the customer (Customer) submits a request for Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) to provide repair services (Services) using a Customer Authorisation Form available on our website https://phonerepairsnewcastle.com.au/.
   • By accepting these terms or signing a Customer Authorisation Form, the Customer acknowledges:
     • Understanding of these Terms of Service.
     • Agreement to be bound by these Terms of Service.
     • All data on the device has been backed up, understanding the risk of data loss.
     • Understanding the potential impact of the Services on the manufacturer’s warranty.
2. Definitions and Interpretation
   • Definitions in this document are consistent with those outlined, unless the context requires otherwise.
   • Interpretations will follow standard legal conventions as detailed in this section.
3. Services Process
   • Request for Services: The Customer requests Phone Repairs Newcastle to perform Services as specified in the Customer Authorisation Form.
   • Quote Provision: Phone Repairs Newcastle may provide a Quote for Services, which is valid for ten (10) days and subject to change following assessment.
   • Fees: The Customer agrees to pay the estimated Fees, acknowledging these are subject to change based on actual Service requirements.
   • Completion of Services: Phone Repairs Newcastle will aim to complete Services by the Estimated Completion Date, subject to possible adjustments based on actual Service needs.
   • Additional Services: If additional Services are required, Phone Repairs Newcastle will inform the Customer and seek approval before proceeding.
4. Devices Beyond Economical Repair
   • Phone Repairs Newcastle will inform the Customer if a device is deemed Beyond Economical Repair and discuss the options available, including the waiver of the Assessment Fee in exchange for the title to the device.
5. Courier Service
   • Availability and fees for Courier Services are outlined, including the process for booking and responsibilities of the Customer regarding device pick-up.
6. Loan Device
   • Phone Repairs Newcastle may provide a Loan Device, which must be returned in the same condition. The Customer is liable for any damage to the Loan Device.
7. Service Risks
   • The Customer acknowledges risks such as data loss, potential damage, and impact on manufacturer’s warranties.
8. Use of Personal Information
   • Personal information encountered during Service will be handled as per Phone Repairs Newcastle’s Privacy Policy.
9. Phone Repairs Newcastle Warranty
   • A ninety (90) day limited warranty on parts and services is provided, with specific conditions and processes for warranty claims outlined.
10. Glass Only Repairs
    • Details the limitations and specific warranty conditions for Glass Only Repairs.
11. Customer Warranties and Indemnities
    • The Customer provides certain warranties and indemnities related to the Services and the device.
12. Refunds
    • Outlines the conditions under which refunds may be requested and processed.
13. Exclusion of Liability
    • Details the limitations of Phone Repairs Newcastle’s liability in relation to the Services provided.
14. Limitation of Liability
    • Specifies the extent of Phone Repairs Newcastle’s liability in respect to breaches of Consumer Guarantees or warranties.
15. General Provisions
    • Includes clauses about applicable law, assignment, the entire agreement, severability, and the right of Phone Repairs Newcastle to vary these terms.
16. Outsourcing of Services

• Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) may outsource certain repair services to third-party service providers. By accepting these terms, the Customer acknowledges and agrees to the outsourcing of services where necessary.

17. Referral Fees and Direct Agreements

• Phone Repairs Newcastle may receive a referral fee for services outsourced to third-party providers. The Customer understands that their service agreement will be directly with the third-party service provider and not with Phone Repairs Newcastle.

18. Sharing of Customer Details

• By submitting a request for Services and providing personal details on Phone Repairs Newcastle’s website, the Customer consents to Phone Repairs Newcastle sharing these details with the relevant third-party service provider solely for the purpose of facilitating the requested services.
• Phone Repairs Newcastle commits to sharing Customer details only with the end service provider directly involved in the provision of the outsourced services.
• The Customer agrees that their submission of details on Phone Repairs Newcastle’s website constitutes consent for such sharing of information.

19. Data Protection and Privacy

• Phone Repairs Newcastle adheres to strict data protection and privacy standards, ensuring that Customer details are shared responsibly and only as necessary for the provision of services.
• The use of shared personal information by third-party service providers is subject to Phone Repairs Newcastle’s Privacy Policy, which outlines our commitment to data protection and the rights of the Customer in relation to their personal information.