Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) – Repair Terms of Service

  1. Terms of Service
    • These Terms of Service apply each time the customer (Customer) submits a request for Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) to provide repair services (Services) using a Customer Authorisation Form available on our website https://phonerepairsnewcastle.com.au/.
    • By accepting these terms or signing a Customer Authorisation Form, the Customer acknowledges:
      • Understanding of these Terms of Service.
      • Agreement to be bound by these Terms of Service.
      • All data on the device has been backed up, understanding the risk of data loss.
      • Understanding the potential impact of the Services on the manufacturer’s warranty.
  2. Definitions and Interpretation
    • Definitions in this document are consistent with those outlined, unless the context requires otherwise.
    • Interpretations will follow standard legal conventions as detailed in this section.
  3. Services Process
    • Request for Services: The Customer requests Phone Repairs Newcastle to perform Services as specified in the Customer Authorisation Form.
    • Quote Provision: Phone Repairs Newcastle may provide a Quote for Services, which is valid for ten (10) days and subject to change following assessment.
    • Fees: The Customer agrees to pay the estimated Fees, acknowledging these are subject to change based on actual Service requirements.
    • Completion of Services: Phone Repairs Newcastle will aim to complete Services by the Estimated Completion Date, subject to possible adjustments based on actual Service needs.
    • Additional Services: If additional Services are required, Phone Repairs Newcastle will inform the Customer and seek approval before proceeding.
  4. Devices Beyond Economical Repair
    • Phone Repairs Newcastle will inform the Customer if a device is deemed Beyond Economical Repair and discuss the options available, including the waiver of the Assessment Fee in exchange for the title to the device.
  5. Courier Service
    • Availability and fees for Courier Services are outlined, including the process for booking and responsibilities of the Customer regarding device pick-up.
  6. Loan Device
    • Phone Repairs Newcastle may provide a Loan Device, which must be returned in the same condition. The Customer is liable for any damage to the Loan Device.
  7. Service Risks
    • The Customer acknowledges risks such as data loss, potential damage, and impact on manufacturer’s warranties.
  8. Use of Personal Information
    • Personal information encountered during Service will be handled as per Phone Repairs Newcastle’s Privacy Policy.
  9. Phone Repairs Newcastle Warranty
    • A ninety (90) day limited warranty on parts and services is provided, with specific conditions and processes for warranty claims outlined.
  10. Glass Only Repairs
    • Details the limitations and specific warranty conditions for Glass Only Repairs.
  11. Customer Warranties and Indemnities
    • The Customer provides certain warranties and indemnities related to the Services and the device.
  12. Refunds
    • Outlines the conditions under which refunds may be requested and processed.
  13. Exclusion of Liability
    • Details the limitations of Phone Repairs Newcastle’s liability in relation to the Services provided.
  14. Limitation of Liability
    • Specifies the extent of Phone Repairs Newcastle’s liability in respect to breaches of Consumer Guarantees or warranties.
  15. General Provisions
    • Includes clauses about applicable law, assignment, the entire agreement, severability, and the right of Phone Repairs Newcastle to vary these terms.
  16. Outsourcing of Services
  • Newcastle, NSW iPhone Repairs (Phone Repairs Newcastle) may outsource certain repair services to third-party service providers. By accepting these terms, the Customer acknowledges and agrees to the outsourcing of services where necessary.
  1. Referral Fees and Direct Agreements
  • Phone Repairs Newcastle may receive a referral fee for services outsourced to third-party providers. The Customer understands that their service agreement will be directly with the third-party service provider and not with Phone Repairs Newcastle.
  1. Sharing of Customer Details
  • By submitting a request for Services and providing personal details on Phone Repairs Newcastle’s website, the Customer consents to Phone Repairs Newcastle sharing these details with the relevant third-party service provider solely for the purpose of facilitating the requested services.
  • Phone Repairs Newcastle commits to sharing Customer details only with the end service provider directly involved in the provision of the outsourced services.
  • The Customer agrees that their submission of details on Phone Repairs Newcastle’s website constitutes consent for such sharing of information.
  1. Data Protection and Privacy
  • Phone Repairs Newcastle adheres to strict data protection and privacy standards, ensuring that Customer details are shared responsibly and only as necessary for the provision of services.
  • The use of shared personal information by third-party service providers is subject to Phone Repairs Newcastle’s Privacy Policy, which outlines our commitment to data protection and the rights of the Customer in relation to their personal information.

Phone Repairs Newcastle · Unit 1/304 Main Rd, Cardiff NSW 2285 · Phone 02 4072 2285 · Open Mon–Sat 10am–6pm · Walk-in service, no appointment needed · Cash, EFTPOS, Apple Pay, Google Pay, Afterpay & credit card accepted

Phone Repair Service Areas — Newcastle & Hunter Region

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